AI shared inbox for email, chat and social support
HelpStack is a shared inbox for small teams doing customer support across too many channels. Email, website chat, WhatsApp, Instagram DMs and Facebook Messenger arrive in one place instead of five.
For every conversation the AI drafts a reply and an agent approves or edits it in one click before it is sent. It is not an autonomous bot by default, because fully autonomous support breaks in exactly the cases that matter most.
Auto-translation across more than 40 languages means customers write in their language and agents read in theirs. Hosted in the European Union, GDPR compliant. Free plan with no credit card, paid plans from 29 EUR a month.
Built by a two person team in Ljubljana, inside a working photo business that was selling in four countries and four languages and losing hours a day to five separate inboxes.
- One inbox for email, website chat, WhatsApp, Instagram DMs and Facebook Messenger
- The AI drafts every reply and an agent approves or edits it in one click before it goes out
- Auto-translation across 40+ languages, in both directions
- Threading, assignment, search, statuses and internal notes for handovers
- Shopify and WooCommerce: the AI answers order and delivery questions from live order and tracking data, not a static FAQ
- Knowledge base built by crawling your own site, with generated FAQs
- Hosted in the EU, GDPR compliant, AES-256 encryption at rest
- API reference and OpenAPI import for building custom agent tools
- Free plan with no credit card, then 29 EUR and 79 EUR a month, yearly billing saves 20 percent
- A team of two to ten answering support in four places at once and losing track of who already replied
- An online store on Shopify or WooCommerce where most of the queue is some version of where is my order
- Selling across several countries and needing to answer each customer in their own language without hiring for it
- Teams that want the speed of AI but will not let an unreviewed reply reach a customer
- European companies that need customer conversations to stay hosted in the EU
113 people supporting this launch
4.8
6 ratings
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Comments
51We built this for our own business first. We were selling photos in four countries and four languages, and support was landing in email, Instagram, Facebook, WhatsApp and the website chat. Five places, every day. The part that actually hurt was not the volume, it was not knowing whether someone had already answered. HelpStack puts all of it in one inbox and drafts a reply for every conversation, but it does not send it. An agent approves or edits it in one click. That default is deliberate. Fully autonomous support works right up until the one case where being wrong is expensive, and that is the case customers remember. It is hosted in the EU and GDPR compliant, which started as a requirement for us and turned out to be the first thing a lot of European buyers ask about. Free plan, no credit card. Happy to answer anything, and we are genuinely interested in what breaks for you.
Vaping Laws | No.1 Vape Shop In Korea
This is a really interesting approach, especially the human approval before anything goes out. We run Vaping Laws and deal with questions from readers around vaping products and educational content, so keeping conversations organized across different channels is definitely something I can relate to. The AI draft + human approval model feels much safer than fully autonomous support. Curious to see how well it handles more niche product-specific questions.
niche is where it either works or falls over, so a straight answer. it answers from two places: your own site crawled into a knowledge base, and live tools that read the real product and order data. for something that is in neither place, the useful behaviour is to not answer. we tested eight models on a real shop last week and asked about a loyalty card that exists nowhere in the knowledge base, and all eight refused to invent one. what is not solved is arithmetic on data the model was already handed, two of them misread a price ladder and quoted the wrong number with the correct table in context. that is the real reason the approve step is a default and not a setting. honestly the fastest way to answer your question is helpstack.eu/try, it crawls a url and then answers from those pages with no account needed. put your own site in and ask it something niche, that will tell you more than anything i can write here.
Using it so far and its been great!
thanks, appreciated. anything that has annoyed you so far? we improve it constantly and the small things are usually the ones nobody bothers to report.
Really happy I’ve found it! as a small business owner, it has freed up so much of my time to focus on creating new products to sell and was super easy to set up
thanks, good to hear. what did you connect first? and if anything was awkward in the setup i would rather hear it than not.
I make things people actually click on
AI drafts, human approves in one click. that's the right default. most support tools force you to choose between full automation or full manual. this nails the middle ground
blogger
great idea that excute good
HelpStack AI has completely transformed our customer support workflow. Managing email, live chat, and social media DMs from a single dashboard has eliminated tab fatigue for our team. The absolute best feature is the AI draft assistant—it creates highly accurate responses instantly, but still leaves our human agents in control to approve or edit before sending. It delivers the perfect mix of speed, safety, and efficiency!
Using it so far and its been great!
Fintech Expert
Using it so far and its been great!
I am the Founder of tooladda.online
This is a really interesting approach, especially the idea of having human approval before anything is sent out. We run Vaping Laws and regularly handle questions from readers about vaping products and educational content, so keeping conversations organized across multiple channels is something I can definitely relate to. The AI drafting + human approval model also feels much safer than fully autonomous support. I’m curious to see how well it performs with more niche, product-specific questions.
Building Punchylime — AI ad creatives (video, UGC, image) from product photos in minutes. https://punchylime.com/
The human-in-the-loop draft-then-approve flow is the right default for support — fully autonomous replies break exactly when tone or policy matters. Curious how you handle WhatsApp/IG thread context when the AI drafts across languages.
The approve-before-send default is the right call. Most AI support tools make full autonomy the headline and bury the human step in settings. Curious how the drafts handle tone across channels, since a WhatsApp reply and an email reply want pretty different registers.
Building Matchat — free AI character chat and roleplay in your browser.
Love the focus on keeping a human in the loop instead of full automation. Auto-translation across 40 languages is a huge plus.
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Building ClaryFIRE, a free FIRE calculator.
The AI drafts but agent approves before sending is the right default. Most tools go straight to autonomous and that's exactly where it breaks on the cases that matter. Curious how it handles routing when the same customer messages you across two channels at once.
Keeping human approval as the default makes sense, especially for refunds and account issues. The cross-channel threading plus 40+ language translation looks useful for small international teams. How do you surface the Shopify or knowledge-base source behind a drafted answer so an agent can verify it quickly before sending?
Building community-driven public utilities and digital tools to bring absolute clarity to Canadian immigration pathways.
The human in the loop approval before sending is a great approach. Saving teams from tab switching across WhatsApp, Instagram, and email while keeping full control is awesome. Congrats on the launch!
Not bad, makes it easier and faster to reply.
Programmer
The human approval step is probably my favorite part here. AI can handle the repetitive work, while the team still gets the final say on sensitive conversations. Combining that with Shopify/WooCommerce order data and 40+ language translation makes this especially useful for small international teams. Great launch!
Oh, this is interesting!