Know exactly why users cancel — before they're gone
4.8(6)4SaaSStartupsTechnology
Most SaaS founders have no idea why users cancel. Surveys get ignored. Offboarding emails get vague replies. Analytics show numbers dropping but never explain the reason. Flidget puts a guided exit chat directly on your cancel page — same domain as billing, no redirects. The moment a user clicks cancel, a real conversation starts. Voice or text. Right there, right then. What you get back is brutally honest. Bugs you never knew existed. Pricing concerns nobody ever raised. Competitors being quietly evaluated. Things no dashboard would ever show you. Key features: - Exit chat widget — voice or text on cancel page - Auto-tagged churn reasons — price, competitor, bugs, missing features - Discount and offers bar from the same embed - Win-back queue — flag high intent users instantly - Founder dashboard — transcripts, filters, trends - Works with Stripe, Paddle, Razorpay — any billing stack Free to start. No credit card required. Live in minutes.
Exit chat widget — voice or text on cancel page
Auto-tagged churn reasons — price, competitor, bugs, missing features
Discount and offers bar from the same embed
Win-back queue — flag high intent users instantly
Founder dashboard — transcripts, filters, competitor mentions
Works with Stripe, Paddle, Razorpay — any billing stack
Billing agnostic — one embed, your domain
SaaS founders who want to know why users cancel
Product teams tracking churn reasons by category
Customer success teams building win-back campaigns
eCommerce stores reducing subscription cancellations
Bootstrapped founders flying blind on churn
B2B SaaS teams losing enterprise accounts silently
6 ratings
AI video with native sound, paid per clip. Nothing stored.
A calmer Mac menu bar, one click away.
Enterprise Software. Intelligent Automation. Global Impact.
Comments
4Love the idea of moving away from boring exit surveys to a real conversation. Most users just click a random reason to leave, but a guided chat feels much more personal and likely to uncover the real 'why.' This is a must-have for any solo founder trying to plug a leaky bucket.
Really appreciate that, you summed it up perfectly That “random reason” problem is exactly what pushed us to try something different. Once we switched to a simple conversation at the moment of cancel, the quality of responses changed completely Still early, but already seeing insights we would’ve never gotten from traditional surveys. Curious if you’ve tried anything similar before?
whisperloop.com
What about the App Store / Play Store , do you track unsubscriptions there?
Great question! Right now Flidget focuses on web based SaaS cancellations but App Store and Play Store support is something we are actively looking into. Would love to know if that's something you need?